Scribble watches your store for first orders, repeat purchases, and lapsed customers — then mails a real ink, pen-plotted note that feels personal. Run your own machines for next-day package inserts, or let us print and mail at volume.
Scribble is an automated handwritten letter service for e-commerce professionals. It sends real ink-on-paper notes triggered by CRM events — package insert, first order, repeat purchase — personalized from your data and mailed in 3–5 business days. No manual writing, no envelope stuffing.
"Your packaging is dialed in, your email flows are immaculate, and your customers still forget you the moment the box hits the recycling bin. A printed coupon doesn't earn a second order — it earns a second of attention. The thing that makes someone reorder is feeling like a person, not a transaction ID."
Scribble fires a personalized handwritten letter at each of these automatically.
Drop a handwritten note into the box on the order that ships. Run your own plotter for next-day inserts at fulfillment speed.
A genuine thank-you the moment someone becomes a customer — the single best window to turn a one-time buyer into a regular.
Recognize loyalty out loud. A note on the third or fifth order tells a customer you actually noticed them coming back.
When a once-active customer goes quiet, a handwritten note lands where another discount email never gets opened.
More second orders, higher lifetime value, and a brand customers remember by feeling — not by retargeting frequency.
See it in action →Link your CRM or ATS. Scribble watches for the trigger events you define — a deal closing, a stage change, a referral tag.
AI drafts a warm, specific note using the real context from your data — names, details, what actually happened.
We handwrite it in real ink, stuff it in an envelope, stamp it, and mail it. Your client holds it in 3–5 business days.
Yes. Scribble is built for volume — it connects to your store, fires on the triggers you choose, and generates each note individually. High-volume brands can run their own pen plotters on-site for next-day package inserts, while we handle printing and USPS mailing for everything else. The system scales with your order count, not against it.
It pulls context from your store and CRM — first name, what they bought, whether it's their first or fifth order — and drafts a personalized note for that moment. Every letter is unique to the customer and the trigger, not a template with a name swapped in. You can review and approve drafts or let trusted triggers run automatically.
Absolutely. If you run your own plotter in-house, Scribble generates the note in time for it to be written and dropped into the box on the same shipment. If you'd rather not touch hardware, we print and mail USPS first-class — arriving in 3-5 business days as a standalone touchpoint.
Actually handwritten — real pen, real ink, on real notecard stock, drawn by a pen plotter that moves like a hand. It passes the touch test: people can feel the indentations in the paper. That authenticity is the entire point, and it's what makes the response rates hold up.
No pressure. No pitch deck. Just a conversation about what you need.
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